Too Good To Go's mission is to inspire and empower everyone to fight food waste together. The app connects food businesses with consumers who can buy surplus food at 50%+ off retail value, and the company operates in 20 countries with 130+ million registered users and 260,000+ active partners.
The Role
We're looking for a bilingual Customer Experience Specialist (German & English) to join our Global CX team. This role is 100% remote within Portugal, on a fixed Saturday-Wednesday schedule, offered as an 18-month fixed-term contract. Reporting to the CX Team Lead, you'll be the face of Too Good To Go for users and partners, turning them into ambassadors through friendly, efficient support.
Responsibilities
Be the main point of contact for users and partners via email, chat and phone
Respond to questions across social channels (Facebook, App Store, Play Store, Google Reviews)
Handle priority situations with care, and proactively reach out to users and stores when needed
Help build processes that encourage partners and consumers to adopt more sustainable habits
Communicate customer needs and motivations back to internal teams locally and globally
Requirements
Experience in customer service or account management
Full written and verbal proficiency in German and English
Experience with CRMs like Zendesk, Salesforce, HubSpot or SAP is a plus
A team player who enjoys helping others and resolving conflicts with care and attention to detail
Joining our team means
Fully remote work from anywhere in Portugal, extra parental leave and days off beyond local legislation, health insurance and pension plans, regular team events, a monthly free Surprise Bag, and paid volunteer time through our Shareback programme.
More info: 100% remote within Portugal, Saturday-Wednesday schedule, 18-month fixed-term contract. Apply with CV and cover letter in English via the link below. Too Good To Go is an equal opportunity employer.